Frequently Asked Questions


Is this an insurance plan?


No, this is not insurance, so there are no claims to file. Your clients will pay a discounted rate on healthcare services at the time they receive the services. A discount plan - or a personal plan - can be used to reduce the cost of treatment prior to the patient filing a claim with their cash plan or insurer for reimbursement.


Can I sell to groups?


Yes, you can call 0808 234 0440 for special group pricing. A Munroe Sutton representative will provide you with the agreement and answer any questions you or your groups have.


How does Munroe Sutton bill my clients?


Not only can Munroe Sutton integrate our plans into your clients' current offerings, but we can also work with salary sacrifice administrators or flexible benefits providers.

As another billing option, Munroe Sutton can directly bill your clients via credit card, Direct Debit or Bacs information using your own broker landing pages.


Can I market your plans on my website?


Yes, we encourage our brokers to have a strong presence on the web. We recommend linking your website to the landing page that Munroe Sutton creates for you which includes an enrolment form for personal plans. Please keep in mind that all bespoke websites must be reviewed and approved by our Compliance Department before being activated.